Pathetic service

I am writing to formally escalate the matter regarding my ongoing insurance claim (Claim Number: C***, due to the appalling service I have received over the past three weeks.

Despite repeated communication and multiple follow-ups on my part, there has been little to no accountability, transparency, or adherence to MiWay’s own procedures in managing this claim.

I have serious concerns around MiWay’s conduct, including what appears to be violations of the Consumer Protection Act.