Pathetic service by Miway Insurance

I hit an impala on the 08 of January 2024. so, I launched a claim with Miway. They arranged for the rental car which I picked up on the 09th of January 2024. The car was taken to their approved panel beater. On the 26th I called Miway wanting to findout how far they were with the car repairs.

The lady who was assisting me indicated that they have not given authorization for the panel beater to start with the repairs. I asked if they will extend the car rental as the delay was on their side. she said they will look into it when we the rental comes to an end. I called Miway on the 06 and 07th of February 2024. The attendence are not assisting the situation. The guy who assisted me on the 07th even insisted that according to his knowledge they won't extend the car rental even if it is their fault. He promised like the other lady did that they will call me.

No one has called me and Avis wants their car back.

The level of unprofessional is at another level in this company. It seems like they only need our money.

I am now stranded because of Miway. this is unacceptable