Pathetic Service by MiWay

I was involved in a collision and used the MiWay App to log a call for assistance, I was contacted by MiWay and placed and hold by a consultant to more than 20 minutes, eventually I ended that call and had to call in to MiWay for assistance, fortunately my vehicle was still driving and I then cancelled the towing service. Thereafter I submitted a claim for repairs for the damages to my vehicle, this process is currently an atrocious nightmare to sort out, firstly when I submitted the claim I was informed that I would be contacted by an agent from MiWay who was to send me a link via SMS this did not happen until I sent an email to MiWay’s complaints department and only then I was contacted by one of the agents and I was sent the link which does not work. I had to call again to find out if I could sent the pics to an email address at MiWay which was done. After that I did not receive any correspondence from MiWay until Monday morning (07/09/2026) at about 07h30 I couldn’t take the call as I was driving and asked to be contacted later during the day. The person I spoke rudely told me to log a call me request. I did so, I have yet to hear from MiWay regarding my claim.

I checked the app today (10/09/2026) and the claim was cancelled by Miway without informing me.

I am not impressed with the way MiWay has handled my claim, the advice they’ve given me and the way that I've treated by MiWay, its actually a disgrace that clients and their claims are treated in this way. It seems like one needs to lodge a complaint first and only then you will be assisted. Why is it that I must consistently make an effort to contact MiWay regarding my claim, MiWay should be contacting me to keep me updated as to how far the process is, after all I have been religiously paying my premiums every month.

So, taking the above into consideration, is it entirely possible for MiWay to render some form of decent client service, guidance and advise regarding my claim. It’s what I’ve been paying for after all.