Pathetic service

Im insured with miway last week i submitted a roadside assistance claim as i was stuck on the road, i first submitted it on the app and received no feedback of which i had to phone in they took all the details but roadside assistance took 2hrs to arrive, the lady only phoned me when i had written a complaint here on hello Peter in my 2hrs waiting there miway didn't do a follow up with me to find out if im okay if the roadside assistance have arrived only after my complaint things started to happen why must a person first complain to get a service from these insurances they promise you the world and first class service but when its time to deliver they fail. They rep**** on my complain here on hello Peter saying they will investigate and revert back to me, i had to phone in again as i was frustrated and now wanted to cancel the policy so the lady at retentions convinced me not to and that i will receive feedback soon, till today I've not received any solid feedback from miway they just keep on telling me they busy with it and awaiting a report from the roadside assistance, they now want to shift the blame to the roadside assistance whereas they never followed up with me as a client who was waiting there for 2hrs to find out if im safe im not interested in what the roadside assistance has to say im not insured with them miway dropped the ball and yet even now with the complaints resolutions they dropping it more really pathetic service from miway.