Pathetic service

What pathetic service delivered by MIway insurance , since Monday the 11th April 2022 i have been on numerious calls with MiWay consultants with no luck on the 14th i spoke to Phumzile after logging a Hellopeter complaint, she adviced a Makro voucher will be sent after 4pm i called again as i did not receive the voucher and was told the matter will be excaleted , its the 19th and no voucher was received. What an inconvieniance as we had to buy take away which we did not budget for, today i call Miway @ 8am spoke to Mashudi Ntombela who refused to allow me to speak to a manager kept on making excussess that the manager is not available, Phumzile is not available, her manager is not avaible clearly Miway is running a ****** business and the staff is covering for each other. Its pathetic to pay for insurance that is not doing what clients are paying for. Im annoyed im irritated im disgraced , im a pensioner and having to spend money i dont have. Im pass the stage of accepting apologies , sorry doesnt cut it anymore