Pathetic Service at Miway

Miway promises you that things are done your way. For me, that just means you talk to yourself as you try to communicate with them and they NEVER RESPOND.

1. I have a car insurance with Miway and submitted a claim last year. After long days of trying to call them to log a claim, my claim was logged but I never received a confirmation that it was approved, until I called them. Only then they informed me that it was approved a couple of days ago . 2. Thereafter, a Miway call centre consultant promised to call me to confirm if the payment into my bank account is approved as I wanted to use my preferred panel beater. I NEVER received that call until I called and spoke to another consultant who eventually assisted me and facilitated the payment.

3. I sent an email raising my dissatisfaction with the service - this was never responded to either.

4. I sent an email confirming that my car had been fixed by my chosen panel beaters as they have required me to send such confirmation. I further sought clarity on where I should send them the photos as proof of fixing (which is what they have requested I should do when they approved that I could use my panel beater to fix the car). Still there is no response.

So at MiWay all you do is talk to yourself and no one bothers to respond. I have just cancelled my life cover with them- clearly, if they don't respond to your queries when you are still alive, how can they ensure payment to your beneficiaries when you are dead! I also want to cancel my car insurance too! I am a very patient person but this sloppy service is just unacceptable.