Pathetic service and non cancellation of a policy

<p>I contacted your call centre on the 7th June to check what the excess amount was payable on my policy. The agent told me that it was R4600.00. My premium was R715 and my colleague who is the same age as me said that she has a BMW and because she is over 55 she pays no excess. I then told the agent that I was going to investigate other insurance companies to see whether I could get a better rate. She said that it will take 72hrs for a “retentions” consultant to get back to me.</p> <p>Mervin sent me an sms on the 9th July because I missed his call because I was busy with a customer at my store. I called back and left a message for him to call me – to no avail. I’m still waiting for a call showing me that you want to retain my business – clearly you don’t.</p> <p>On the 19th June I received a call from Unathi and I asked her to cancel my policy and she began to ask me a myriad of questions which I was unable to answer at the time because I work in a retail store. She promised to call me after working hours which I told her was after 1930 and I am still waiting for that call as well.</p> <p> </p> <p>It seems that as an organisation you are very keen to sign up new clients however you are not prepared to service your existing customers. </p> <p> </p> <p>I have moved my insurance to OUtsurance and I would like this MIway policy cancelled immediately as I initially advised on the 7th June. I am giving you written notice that I am going to bank to block your debit orders and should you continue to not heed my cancellation instruction, you leave me no option but to send this complaint to the insurance ombudsman.</p>