Pathetic Service and No Product Knowledge

If i must say my WORST experience i have received from an insurance company. I was involved in an accident (my fault) reported it to miway the next day. At that moment i mentioned to the consultant that its my first time so they needed to guide me through the process, that day the consultant said they will note it on my policy and wait for the third party's insurance to contact us (MiWay). At that moment i was content that my Insurance company knows and understands the situation.<br> <br> Few months later or presently i received a letter from the third party seeking money from me, i called them and i said that they can call my insurance and resolve it with them. They called MiWay and was told that i never submitted a claim. WHEN WAS THAT TOLD TO ME MIWAY?<br> Now that i want answers, no one is getting back to me<br> <br> Irritated policy holder