Pathetic service and lies lies lies, i still dont have my car but who cares!!!

On the 17th someone bumped into my car and i logged a claim via the App. A Kabelo was assigned to my claim who was never there. I checked the app to find out what the next process is, and i learned that i should book my car for assessment (which i feel that Kabelo should have called me to inform me about that) any way i really must say the chat is more effective than the person assigned. I took my car in for an assessment on the 22 Feb as i was not aware that i needed to do it on the App. Took the car in on the 1st and my car went to the panel beaters on the 4th, where i was told that the car will be ready on Friday the 8th. Guess what, i am still carless because miway assessor did not do the authorization correctly according to the panel beaters. i then spoke to Karabo who promised to call me, as he told me that it was not miway's fault. As if i chose the panel beaters. Today i called the panel beaters and im told that the car is not ready. how long should i wait for my car that i dont get assistance with when paying the installment? I dont have a car, and i have a sickly child who is asthmatic. i could not go to work because i never had a car and i could not risk my child's life . Miway's service is really pathetic, i have been with them for 11 years now and my first claim goes on like this.