Pathetic Service and Incosiderate

<p>On the 15th December 2015,we had a motor accident where our vehicle was smashed from the LEFT SIDE rear wheel and it damaged the wheel,drive shafts,shocks and suspension and my wife hit the windscreen in the process causing a minor crack on the glass. We were sent from pillar to post for submitting the claim and having the car assessed. THIS TOOK TWO MONTHS being told this person has been shifted from this department to the other and submitted all the required documentation,including trying to use their pathetic app which was forever creating error message at the end. We scanned and emailed the forms and when the process was ultimately started to repair the car it we found the car had further damages which were never there when towed and not loaded as it has a sticker saying do not tow(Probeat Autobody and Breakdown towed It)! The front bumper was damaged and had a 5cm hole on, the wind screen crack was from one end to the other,the wiper blade was removed, the tow bar cover was removed,it has several scratches on it side and the right fender was out. upon "completion" by the appointed panelbeaters(Precision Autobody in Pretoria West) who were also not helpful as they didnt even phone us to let us know they were appointed to repair the car for initial inspection we noted the car had a sound on the front silencer and the car was vibrating when applying brakes from the "fixed" left rear". We alerted this to the miway who were never helpful and wrote emails and phoned for a month the car was parked in my garage as it was unroadworthy due to the afore-mentioned dis****ancies and ultimately after lodging a dispute with them they instructed me to sent the car for another assessment in a different panel beaters. They noted all the above mentioned and told me they will only repair and act upon the instruction of the insurance. Guess what! they only replace the rubber cover on the tow bar and replaced the front bumper which was never aligned properly as per the miway instruction. All this time we were dealing with diffrent persons who whated the same documentations from us again and again which were in their calims department and the assessors. They even instructed their legal representative to intimidate my wife as she was the driver that the car her version of events is false and they are still doing so to date alleging that unless we give them an independent witness the dispute on the claim will be closed without as the other party is disputing to pay. I believe they are using this as a scapegoat as they promised aus that they will reimburse us of the cost form the the third party and they dont intend to fulfill this.</p> <p>The psychological pain caused by this and the incosiderate,sometimes lazy staff who will continously sent you an email "instructing "you for further information with the hope that you will change your story and lie has been the norm. As i write this i just received another mail from justin who need us to provide a witness to conclude the dispute. Mind you all this information of persons who were on the scene was included on the original report and attached pictures and all that they needed to do was construct the accident scene using forensic means in their disposal,instead they continue to shift the goal post!</p> <p>I will never ever recommend nor use them for any of my insurance needs now nor in future and they sure must expect our complaints via the Ombudsman,RMI and our attorney soon as we terminated our relationship with them.</p>