PATHETIC SERVICE AND DONT CARE A DAMN ATTITUDE

CLAIM SUBMITTED ON THE 20/06/2015.VEHICLE WAS PICKED UP. I T IS 28/07/2015. I STILL DO NOT HAVE MY VEHICLE NOR ANY FEEDBACK FROM MIWAY OR THEIR SERVICE PROVIDER. THE NATURE OF THE CLAIM WAS A ****** STEERING,SPARE TYRE,AND A RADIO. ACCORDING TO MIWAY THE CLAIMS PROCESS ON VEH CLAIMS IS BETWEEN 4 TO 7 WORKING DAYS. PLEASE ADVICE ON HOW SOMETHING SO SIMPLE HAS BEEN DELAYED FOR OVER A MONTH? IMAGINE HOW THEY WOULD DEAL WITH CLAIMS OF A BIGGER NATURE?? I HAVE NEVER HAD OR HEARD OF SO SLOW, RELAXED AND PATHETIC SERVICE FROM ANY INSURER BEFORE. THIS IS SO POOR.THEY DO NOT GIVE FEEDBACK AND THEY MAKE EXCUSES EVERYTIME I CALL.THEY PROMISE TO CALL BACK BUT NEVER DO. EL JOURNEY IS THEIR SERVICE PROVIDER AND I NEED TO CONSTANTLY CALL A GUY CALLED STEVEN WHO SAYS HE WILL CALL BACK BUT NEVER DOES. I ALSO HEARD THAT MY WINDOW NEEDS TO BE REPLACED WHEN THERE WAS NO DAMAGE TO IT.THEY ALSO SAY THAT NOW MY POWER STEERING IS DAMAGED. HOW IS IT POSSIBLE.THIS IS A 4 MONTH OLD CAR. SOMEONE IS LYING AND SOMEONE IS BEING **********.