PATHETIC SERVICE!!! Almost a month for a simple windscreen claim!

I am writing this out of sheer frustration at the pathetic, unacceptable, and disgusting service I am receiving from MiWay.

I logged a simple windscreen replacement claim (Claim ***) nearly a month ago on 7 August 2026. Since then, it has been an endless cycle of zero communication, broken promises, and complete incompetence.

Every single time I call to follow up, I am given the exact same line: they are "waiting on 3 quotes." Taking nearly four weeks to procure quotes for a standard glass claim is ludicrous. To make matters worse, I was promised a callback on Monday, 24 August 2026—nobody called. I then sent a formal complaint to their internal complaints department. A representative called me on Monday evening and promised an update by COB yesterday. Once again, absolutely nothing. No call, no email, no update, and no way forward.

If MiWay handles a basic windscreen claim with this level of incompetence, delay, and empty promises, what on earth happens when a client has a serious or complex emergency?

I have given MiWay every opportunity to resolve this privately, but their internal complaints process is just as useless as their line-level service. I demand an immediate resolution and Service delivery they promise.