Pathetic service

Good day, my mother's car broke down on the 21st of march. She called miway and she was instructed to get a mechanic to confirm if the problem was not baterry related, she followed the instruction and the mechanic confirmed the problem was not battery related. The car was towed on the 23rd March and she was told the car was being taken to vryburg for assessments, only to find out that the car was taken to Kimberly without her knowledge and consent.

On the 26th march she was given a courtesy car for 30 days. She has been calling every week since the car was taken to get an update on the car but the miway agents have been either telling her they have no update on the car or they make her hold forever on the phone till it goes off because they can’t get ahold of the manager responsible for her claim(Tebogo Ledisha). Over A month later She is then told that she has to return the courtesy car or she will incurre expenses should she not. She returned the courtesy car today after being promised by Tebogo Ledisha that her car will be returned today. It’s 18:21 and her car still hasn’t been returned as promised.She is disabled and can not get from A to B without a car.. I wouldn’t recommend this insurance to anyone after this ordeal