PATHETIC SERVICE

My car's door got damaged and I put in a claim. I was assigned Bontle Mokoena who had to assist me in this journey. The claim was approved and I was referred to Fleet VIP which is an authorised panelbeater.

I had to call the panelbeater to find out if they received the claim which they said they have not. I had to call them again and they told me they had received it and I had to pay excess for them to order parts. I paid excess immediately and was told that they were ordering parts. I had to call them every time enquiring if parts have been received, mind you I am the one calling every time and never received a courtesy call from them.

The parts have arrived and now I need to run after them to know when I can bring the car in for repairs. Its 4 weeks already and nothing has happened.

One of the consultants from Miway, Fiyaad, told me that after claim is approved its not their problem anymore and I need to follow up with the panelbeaters.

My question is, does Miway do audits on these panelbeaters in regards to their service or not? I am now stuck and dont have any car to drive.

PATHETIC SERVICE