Pathetic service

I contacted miway on Monday 20th Feb 2023 at 8:47am to register a windscreen claim, I was assisted wonderfully by Mamello Letsie. She registered my claim and I received email and sms almost instantly.

I asked for the service provider to be PG Glass, and they adhered. It's been almost 48 hours, and I haven't received a call to confirm my appointment at the PG glass of my choice.

What's even more frustrating is that I called again on the 21st Feb at 9:50am asking as to why I haven't gotten a call as yet to confirm my booking at PG Glass and I was assured that they would call me ASAP.

Now at 15:55pm on 21st Feb I called once again and yet again I asked the same questions repeatedly like a parrot and I was again told that they will call me back.

I'm just so frustrated at Miway as I need to plan my week and get the windscreen sorted out ASAP.

When its time to debit my account there's never a hassle but for a simple windscreen claim it's taking them ages.

Now imagine if this was a bigger claim, would I be helped when I'm about to retire?

Miway, get your act together as I'll surely be moving over to another insurance in due course!!!!!

claim reference number is: C***.