Pathetic service

Item: MiWay Insurance
Rating: 1
Author: LEBOGANG L

On the 16th August 2022 I received a call from Miway the lady wanted to give me a quote I told her no I'm ok with my insurance since I know they can't beat my insurance.

she said let go for bid then if they won't beat my insurance I'll R400.00, then I agree to do a quote with them she transferred me one to other consultant to give me a quote at the end they couldn't beat my insurance then I asked about my R400.00, he said yes R400.00 for petrol I'll get an notification about.

On the 17th morning I received an email and sms with compliments for taking funeral policy that I don't have idea about we never even spoken about it, who gave them permission to do funeral policy for me I don't know.

Today is the 18th never received anything regarding R400.00.

Helpful (0)

Replies (2)

MiWay Insurance's replyOfficial

18 Aug 2022, 12:09

We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.
Best regards,
The MiWay Team

MiWay Insurance's reply18 Aug 2022, 12:09

Official

LEBOGANG L's updateReviewer Update

18 Aug 2022, 17:46

I just wonder how do you resolve your complains now it's 17:45 no one ever called me.

That is why your team give bad service it's coming from their management.

LEBOGANG L's update18 Aug 2022, 17:46

Reviewer Update

I just wonder how do you resolve your complains now it's 17:45 no one ever called me.

That is why your team give bad service it's coming from their management.