BP
Bryson P
1 reviews | Active since Apr 2025
02 Apr 2025, 01:26
Pathetic Service!!
I've been a loyal client of Miway since 2012 I can confirm that of recent times the service has gone tremendously low it's absolutely pathetic, I have never had any major accident claims in the past, however in November of 2023 my vehicle was damaged in a hail storm, it is the 2nd of April 2025 and my vehicle is still damaged. I won't say much but this should speak volumes.
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Replies (2)
MiWay Insurance's replyOfficial
02 Apr 2025, 01:27It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply02 Apr 2025, 01:27
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
BP
Bryson P's updateReviewer Update
03 Apr 2025, 19:19I just had a call from Thembekile who states he was my claims handler for one of 2 vehicles in question, however Mr Thembekile has **** to me stating that he is not my Claims handler for that specific vehicle in question, but he is, I actually checked my emails after he hung up on me. He has straight out **** to me and should be dealt with for not fulfilling his duties as a claims handler, lying to a client, and also cutting the call on me. That is absolutely terrible service and these are the type of employees that are giving Miway a bad name
BP
Bryson P's update03 Apr 2025, 19:19
Reviewer Update
I just had a call from Thembekile who states he was my claims handler for one of 2 vehicles in question, however Mr Thembekile has **** to me stating that he is not my Claims handler for that specific vehicle in question, but he is, I actually checked my emails after he hung up on me. He has straight out **** to me and should be dealt with for not fulfilling his duties as a claims handler, lying to a client, and also cutting the call on me. That is absolutely terrible service and these are the type of employees that are giving Miway a bad name