Pathetic service

Its the most worst service i have ever received, There is no sence of urgency MiWay does insurance there way and not your way. its pathetic i called in on Monday had to throw my toys out of the cot for someone to come and assess the stove and its Thursday no quotation, however on Wednesday i called and i was told awaiting quotation, wow what a wow, a stove is a necessity i have my gran son who is disable and cant just eat any food from the cubord and does Miway care no cause they do things there way