Pathetic Service

Subject:Urgent Complaint Regarding Unresolved Claim and Poor Service

I am extremely disappointed with the service I have received regarding my car accident claim. I was involved in an accident on 2 December 2024, and nearly two months later, I still do not have my vehicle. What frustrates me even more is the lack of effective communication throughout this process.

I have had to constantly follow up on my claim because no one from MiWay has contacted me to provide updates. The representative handling my claim stated that she attempted to contact me on 10 December 2024, yet there is no evidence of any call or message, nor was there any follow-up after that date.

In addition, I am now forced to deal directly with the panel beater, who continues to provide excuses and delays. Meanwhile, my debit order is deducted on time every month, yet the service I am receiving is far from acceptable.

This lack of service delivery has placed me under significant financial strain, as I have had to rely on Uber services for transportation, causing further inconvenience. Despite my frustration, I have sent an email to the Complaints Department, yet I have only received an automated response with no further follow-up.

This level of service is completely unacceptable. I demand an urgent update on the status of my claim, a clear timeline for the return of my vehicle, and an explanation for these continued delays. Please escalate this matter immediately, as I expect a response within 48 hours.

I look forward to your prompt attention to this matter.

Sincerely, A.Buntting ***