1 reviews | Active since Sept 2016
Pathetic service
<p>Claim took over 1 month to be authorized, repairs also took over 1 month and it was not satisfactory. Repairer, north city panelbeaters, did not fix my engine where the car is not starting, they also gave me the car without license disc, and the wheel was not repaired, it was knocked with a hammer to straighten, attached. The panelbeaters personnel are not giving me any feedback about my query, neither did MiWay. I told them I need to move and they said they will speak to their managers and I am still waiting. How do they expect me to get around? This service is very poor.</p>
Good day Pontšho,
Thank you for your comments and apologies for the lack of service you experienced!
An assessor will get to the bottom of what happened, and get in touch to discuss your concerns.
Best regards,
The MiWay Team
Good day Pontšho,
Thank you for your comments and apologies for the lack of service you experienced!
An assessor will get to the bottom of what happened, and get in touch to discuss your concerns.
Best regards,
The MiWay Team
I am waiting for feedback regarding alternative transport, I've been waiting for an hour now, I am now running late for my appointments, been calling the help desk every few minutes for the past hour with no definitive answer, what's worse is all the people are in the comfort of their vehicles and I, the paying customer who has never missed any payment have to be inconvenienced,
I am waiting for feedback regarding alternative transport, I've been waiting for an hour now, I am now running late for my appointments, been calling the help desk every few minutes for the past hour with no definitive answer, what's worse is all the people are in the comfort of their vehicles and I, the paying customer who has never missed any payment have to be inconvenienced,
Dear Pontšho,
We hear you and we understand your frustrations, and we’re sorry that the repairs are taking longer than expected!
Mandisa has since stepped in to get to the bottom of what happened, and we confirm that we have authorised the additional repairs to your vehicle. The panel beaters will keep you updated regarding the progress of your vehicle repairs. Please don’t hesitate to give us a call if you need any further assistance in the interim!
Kind regards,
The MiWay Team
Dear Pontšho,
We hear you and we understand your frustrations, and we’re sorry that the repairs are taking longer than expected!
Mandisa has since stepped in to get to the bottom of what happened, and we confirm that we have authorised the additional repairs to your vehicle. The panel beaters will keep you updated regarding the progress of your vehicle repairs. Please don’t hesitate to give us a call if you need any further assistance in the interim!
Kind regards,
The MiWay Team