Pathetic service

The rating of one star is high for the pathetic service received from this Insurance. By far one of the worst on the market. They all helpful in securing you as a client, but there after forget them ever being available if you require any assistance on your policy. The consultants that answer the phone can never assist and the so called senior advisors are never available. They make empty promises to call back. I've been waiting a month now for a call back. I've been calling daily, sent an email and used the portal but to date I'm unable to resolve my issue. Service is pathetic.