Pathetic Service

Have a household policy with Miway , 1st time i claimed , miway rejects because they use a 3rd party who claims there is nothing wrong with our stuff , lightning had hit both the washing machine and playstation , we the owners , the users of the products know exactly whats happening yet Miway listens to there 3rd party and refuses to assist us. A technician from defy came through and confirmed the motor is damaged and miway expected us to contact teh technician again and contact their 3rd party to get more info / answers so why do i pay insurance? We pay a premium and expect a better more proper service from a big company like miway and get this pathetic service , well i am looking for a new insurance and hopefully get the service we pay for.