Pathetic service

I contacted Miway on Friday the 18th December 2015 at 8:00 to lodge a claim as both my and my husbands vehicles were broken into. I was assisted by Hlengiwe who advised that she would need to capture 2 separate claims due to a window that needed to be replaced on my husband's vehicle and my vehicle needed to be looked at by the Assessor. At 10:00 I called 24 fix as that was the service provider that was said to call me to replace the window, held on for over 30 mins so I dropped the call and contacted Miway again and coincidently spoke to Hlengiwe again who assured me that someone will call me shortly. My husband received a SMS at 17:30 stating that he needs to contact Coenie in regards to the glass. We tried calling the number and no answer. I then contacted Miway again this morning 19th December 2015 at about 08:16 and spoke to a friendly agent by the name of Melissa who advised me that she will contact 24 fix and call me back, so I said ok. 5 mins later Ron from 24 fix called and spoke to my husband and said that he will need to check for spares and then will call back to arrange installation. Please keep in mind that Hlengiwe told me that the glass had already been ordered.