Pathetic service

The service delivery with Miway was significantly poor on following points<br> <br> 1. Online Claims Process<br> <br> MiWay proclaims online and telephonically to avoid long queues to apply online. However its only easier if their online claims process works. After numerous attempts to log a claim I resorted to a telephone call. After informing the consultant of the matter and sending a screenshot of the error, no one came back to resolve it. <br> <br> 2. Claim Process<br> <br> With my claim being approved, I requested a panelbeater in a specific area. After selecting a panelbeater from a list provided by MiWay, the consultants informed me the one I've selected is not a approved dealer for the car. <br> <br> At the time to take the vehicle in for repairs the consultant informed me that a window fitter will be send to the panelbeater to fit the broken window. After 4 weeks I collect the car , however that the window was not fitted. Once again the consultant was negligent. <br> <br> The issue I have is the insurance would find the smallest thing to refuse your claim, however If they are negligent in their process they are not being disadvantage. <br> <br> Know this i will take this to the Ombudsman!