Pathetic service

Dear Sir/Mam, I’m writing you this as a very dedicated but disappointed client to Miway for the past 8 years. My claim was registered with Miway on the 18th April 2018 for a theft ( ****** radio, damage to the accessories and broken glass ). It took you guys approximately one and half week to arrange for a panel beater and up until NOW I have not received my car. According to the panel beater the agent is messing them around for a part that’s been ordered from Japan. I asked them to release the car while the part is being ordered and when it arrives I will call in to fit. They are refusing saying that Miway will not pay them. Is this how Miway treats their client if so then I must look for alternative providers. I call in numerous times and the consultants were not very helpful. I just want say something about being HONEST it does not really pay off. Yes the car was insured with the original factory radio and there after we put in an aftermarket radio and failed to inform Miway of the change. Now that the radio has been ****** and you are refusing to pay for a cheaper radio. If I **** and said that the original radio was ****** you would have paid an approximate value of about R13k. The call center stated that the if it was the original radio it wouldn’t have got ******. How do they know that are they working with the *****’s? There could be a demand or a need for that specific device who knows? But telling the truth only worsen the claim. Towards the end of April I received a call from one of your consultant name Gert very helpful telling me what an important client I am and Miway will not like to lose clients like me and therefor Miway have decided to Reduce my monthly instalment from R879 per month to R627 per month and also reduced my excess from R4860 back to R3500. I asked the question as to WHY wasn’t this done before and only now. In actual fact it should go up and not come down. IS THIS A MARKETING STRATEGY by reducing my premium and excess. He also mentioned to me that he thinks Miway should compensate for the radio and will escalate this with his senior and get back to me asap. I’m still waiting up until now. I hope somebody will understand. Regards Mr Govender