Pathetic Service

How to start? It is so sad I'm not even angry anymore I'm just to disappointed. We with the Miway for more than 6 six years and still you get the most horrible service ever. Its as if they are looking for reasons not to help but as long as they get their premium on a monthly basis who cares about a client. I booked my car in two weeks before the booking date for repairs. 7 days before I need to arrange for car hire vehicle 3 days later I am still without any confirmation how is that for service. Firstly they tell me they will call me back then they don't. Secondly i phne the next day, same story they going to call me back. What to I do we pay every month for this service for this very reason and then you struggle to make use of this service how pathetic. Then they wonder why the clients want to move to other insurance companies . One really .............................................................................................. customer