pathetic service

had an accident in december 2017 up to know my car is not properly fixed, i can say renew it messed up lots of things. now i want to cancel my policy with them and i requested that to be done last week already asked mpho molusi it was never done. yesterday she calls with her ****y attitude and no listening s****s i tell her i was to cancel because miway messed up my car since i claimed. she sends the letter saying i wanna cancel but i dont want to disclose why....what kind of bull**** is that from a consultant to must be have been trained to deal with customers? i want a cancellation letter stating exactly why i cancelled my policy not the **** that was sent to me. i want the letter today.