Pathetic Service

This is the first time I am using Hello Peter and I have had Joburg Billing problems. To deal with Miway is beyond painful. <br> I started phoning Miway on the 28th OCT trying to get a quote as I am moving and need Miway to cover the household and car and the new address. I went through the process of giving all the details to the Miway Rep and request that she gets back to me with a quote with the changes to my policy. She does not get back to me. Phone on the 29th OCT and get put through to someone new and their system hangs, get told that they would get the person who was meant to help me to phone me back and again no one gets back to me. During this times I have held on for a very long time.<br> Phone on the 30th October and get put through to the message centre as the rep's are all busy.<br> At this stage I have had enough and request to be put through to cancellations. Fortunately I get put though to Nkosie Mthembu, who manages to sort out my request quickly and efficiently. He is the only reason why I am not cancelling with Miway. Please insure management recognise this man and that to him his job is not a 8 -5 but he takes pride in his work. He is a asset to Miway.