AS
Aisha S

1 reviews | Active since Nov 2017

20 Nov 2017, 09:08

Pathetic service

Miway has failed to assist me deal with my claim. Their lack of service is pathetic.claims handler who does not even bother checking to see if claim has been finalised.service providers assigned to claim are even worse. Monument Panelbeaters and PG Glass. Order the wrong windscreen,then the new windscreen they order has a crack.panelbeaters say car will take 3days.its been almost two weeks and i do not have my car back.they all say they will call back and nothing.absolutely angry with this pathetic service.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply20 Nov 2017, 09:26
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver. An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply21 Nov 2017, 12:52
Official

We sincerely apologise for the service you’ve experienced Aisha!

Phumzile has since discussed the progress of your cars repairs with you. We urge you to give her a call should you need anything else in the interim.

Kind regards,
The MiWay Team