Pathetic Service

Firstly, I have cancelled my insurance policy with Miway and the policy will be ending at the end of October 2015. I was not debited this month and sent an email to them enquiring as to why I had not been debited. I was contacted by a consultant on the 12/10/2015 who confirmed that I do not owe them any money as they debit a month in advance. Due to my windscreen being chipped today by a stone I was forced to put in a claim and dealt with Prince Ncube who handled my claim and advised that I could get the windscreen repaired.Not long after that I was contacted by Prince who advised that I had not paid my premium and that the claim had to be cancelled. When I tried explaining to him that I had queried the fact that I had not been debited this month and that all is in order he continuously interrupted me resulting in him being treated like the *********** service consultant that he is which lead to him hanging up on me. No one from Miway has contacted me yet and as it stands my windscreen is still chipped which can lead to a crack meaning I will be liable for paying an excess amount. Why should I be inconvenienced by the fact that your staff do not know what thy are doing?