Pathetic Service

I logged a cell phone claim on Tuesday morning through their app. And received no response from miway to at least inform me that ur claim has been received and this is the turn around time. I then of cause as always,had to call them back which I did on Wednesday and was informed my claims handler is off sick and seemed like the lady couldn't assist me.WOW..Only after I requested her to tell her team leader to reallocate the claim someone else coz I cannot obviously wait for someone who's off sick. Only then she offered to assist. " if I hadn't called in,was I ever gona be assisted"....this lady then took all the relevant details and I also sent her the documents she had requested,still no response...It's been 3 days now!!...How can such a huge company like outsurance and discovery authorise a claim like this in one day..they keep u updated at all times on the status of ur claim....I think miway should reasses the type of people they employ. This is the second time I receive such slow and pathetic service.