PATHETIC SERVICE

<p>I just recently changed my car insurance to Mi-Way which is starting on the 01st of July, one of the conditions is that i have to change my tracking device and use Car Tracker. I called Car tracker yesterday and was assisted efficiently,my contract with them scheduled to start on 1 July. One of the questions i asked the consultant was if i have cancellation issues with the current car tracker company, can i call to make changes? He advised me that i have 5 business working days to make changes. Today i called my current service provider to cancel my contract for the tracking device and was advised that my contract will be terminated by end of July. i then called Car Tracker back to move my contract to 1st of August to avoid being debited by both service providers on 01 July. Then i received the most shocking service ever,i held on for more that 6 minutes before being answered.The 1st person Katlego was clueless and did not understand my request,she then transfered me to the control room( i dont know why), Control room transfered me to a Sipho who asked me if the tracker has already been installed, i find this question irrelevant. all I needed to be done was to change my debit order date to the 1st of August.He couldnt assist me and transfered me back to Katlego. She laughed at me when i told her i do not want to speak to her again, i asked her to transfer me to a supervisor and she kept me on the line without even putting the pohne on mute. i got irate and disconnected the call, i called Mi-Way and asked them to get someone to assist me,the agent transfered me to Car Tracker and i held for 6 minutes without being answered. i ended up dosconnecting the call. i hope someone who has good customer service will read this and make sure my request will be attended to.</p>