Pathetic service!!!!!

<p>So on the 11th Jan I have had the unfortunate incident of being in an accident (not my fault mind you) , and had to log a claim that very same morning with Miway as the damage was extensive and car couldnt be driven , as of then i have received 1 email from them stating the car has been written off and this was the 17th of Jan , and in the same email they state they require the papers of the car etc etc , so the papers get collected on the following monday. It was specifically stated to me that it would take 2 working days for it to get to them so they could do the neccessary checks etc , the wednesday i called them and they have not yet received the papers , and i have called each and every day since then with some long sad story about the courier company is having issues etc etc! it is now the 1st of FEB and they still do not have the papers!! This vehicle was also used to travel to and from work as well as meet clients , and the longer this goes on the more it affects my work! they do not even have the common courtesy to call you and give you any feedback! why is it I have to them them to receive any sort of feedback and then its still the same old story about the courier company! As per check this morning they were quick to deduct the monthly premium from my account!! for a car that they have in their possession and have written off and are suppose to be paying out for!! this is completely unacceptable !! And i patiently wait for that stupid auto response that Miway sends here to the people with complaints that someone will contact them from Miway, and i promise my next call is to the Ombudsman!</p>