Pathetic Service

SINCE 25/12/2014 I've been struggling with a claim last with Mark said they are sending a plumber and everything will be sorted Since last week no one has gotten back to us the tillers have stopped working because they are waiting for the plumber since last week Monday. We have no bathroom to use and Miway is too busy to sort it out. Why do you take premiums if are not willing to give the service, What Fais law are you operating on????? What happen to treating customers Fairly? What kind of company does this to their paying customers. What happened to taking it out insurance for peace of mind??? Dealing with you has just been a nightmare from consultants not doing their jobs or letting us know what's going To you service providers being rude and refusing to do what they are commissioned to. I regret insuring my parents house with you. I told you to cancel for the 24/01/2015 and you didn't do it yet you still don't sort out the claim. What must I do for you people to sort this mess???