Pathetic service

I have been on a holiday since December 2019 and came home to find my ceiling collapsed on the 3rd January 2020. I lodged a claim and was told that an assessor will be in touch with me soon. After making umpteen calls on Monday 6th Jan and 7th January and speaking to so many different people,I was told that the assessor had not responded and was still unavailable. After much discussion my claim handler finally agreed to contact someone else to come and assess the damages. Wednesday 8th Jan two different assessors came to see the damages and till today 13th Jan I have not been given any feedback from Miway. I have been living with a collapsed ceiling for over a week and all I get is that they are still waiting for a response from the assessors as the reason is unclear!!! My claim handler never answers his calls and neither does he reply to my emails. Is this the type of service that a customer should be expecting from a company who says they do Insurance "My way" Because I certainly don't do business this way. Maybe I should reconsider and take my business to another company that appreciates my business because Miway clearly doesn't care about my business.