Hellopeter
Share Your Experience

1 reviews | Active since May 2017

09 Mar 2021, 17:05

Pathetic Service!

I am very disappointed with MiWay Customer Service & would not recommend this company to my worst enemy! An agent phoned me on the 22/02/21 promised me they could beat my current insurer, been a pensioner you are always out to save a penny. They even connected me to the other company to cancel my existing policy of which I have been with for over 25 years, this company immediately made a counter offer of more than R200 cheaper. I immediately sent MiWay an e-mail cancelling there policy, got an automatic response. On the 24/02/21 a MiWay policy was e-mailed to me, I immediately forwarded my 1st mail to them, of course only received the automatic response! Then 1/03/21 a premium of R828.02 was deducted from my bank account! This time I went in on their website & requested a call back! Demanding a refund, well to date I have not received a call back or refund!!!!! Would you call that a "professional service"!

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply09 Mar 2021, 18:00
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.  Best regards, The MiWay Team 
's update09 Mar 2021, 18:58
Reviewer Update
Thank you for the speedy response. I received a call from a very pleasant lady called Kea Kekana. She has assured me the matter will be sorted out & I will have a refund within 3 days. I am so sorry it had to get to this & hope they will keep their word.