PATHETIC SALES SERVICE.

I MADE MY FIRST CALL TO MIWAY INSURANCE AT 02H00PM. WAS ASSISTED BY MR S MATBETE WHO PROVIDED ME WITH GREAT SERVICE. ON THE FINAL BIT OF THE QUOTE, HE THEN INFORMED ME THAT HE CANNOT ASSIST ME FURTHER BECAUSE OF A QUOTE I DID WITH A BROKER WEEKS BACK. IF I WANTED TO CONTINUE WITH A BROKER(DONT EVEN HAVE THEIR CONTACT DETAILS), I WOULD'VE CALLED THEM, BUT CALLED MIWAY DIRECTLY. WAS THEN TOLD I WILL BE CALLED BACK, TO CONTINUE FOR THEY NEED TO CONTACT THE BROKER TO CLOSE THEIR APP AND THEN CONTINUE. CALLED IN AGAIN AT 16H15, SPOKE TO A GUY WHO PUT ME ON HOLD FOR 30MIN AND THE HUNG UP.CONTACTED MIWAY AGAIN AT PAST 5PM, SPOKE TO THABO WHO THEN REFERRED ME TO HIS TEAM LEADER, \OKO\", WHO PROMISED THAT I WILL GET A CALL FROM THE BROKER MANAGER IN 5MIN.AN HOUR HAS GONE AND NO PHONE CALL. IS THIS THE KIND OF BUSINESS YOU RUN? WHAT KIND OF SYSTEMS DO YOU WORK ON, WHERE YOU CANNOT TAKE ANY REQUEST OF A CUSTOMER FOR I REPEATEDLY MENTIONED THAT I DONT WANT TO DEAL WITH A BROKER.?? DO YOU WANT MY BUSINESS?? IS \"OKO\" REALLY A TEAM LEADER THERE? I WANT RESPONSE ASAP, I WANT INCEPTION OF COVER TO START TOMORROW. LETS SEE IF I GROW ROOTS WHILE STANDING HERE WAITING FOR YOUR RESPONSE..."