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Malini M

1 reviews | Active since Feb 2018

13 Feb 2018, 10:58

Pathetic miway service

We are trying to resolve a 3rd party claim with miway (reference number: C929239). A miway client reversed into my parked vehicle. The driver admitted to knocking into my vehicle and a witness supp**** miway with a statement confirming damages to my vehicle. However, despite receiving all the required information and submitting it timeously, miway is dragging their feet to settle my claim. The lady dealing with my claim said that since she has been off sick for two days she cannot give me an answer as to when she would be able to read the witness statement and revert to me regarding the settlement of my claim. I find her excuse pathetic. It is extremely unfair that I have been inconvenienced, have had my integrity questioned, have had to drive around in a damaged vehicle, and can still not be given an indication when my vehicle will be repaired. I certainly hope this is not the manner in which you treat miway clients.

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Replies (7)
MiWay Insurance
MiWay Insurance's reply13 Feb 2018, 11:13
Official

We're sorry that your claim is taking longer expected. We will follow up and get back to you with feedback.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply13 Feb 2018, 12:22
Official

Thank you for letting us know about your frustration with regard to your claim against our client’s policy. We believe that Chantelle has since been in touch to update you on the progress of your claim, as well as what to expect moving forward.

Please don’t hesitate to give us a call should you need any further clarity or assistance.

Kind regards,
The MiWay Team

MM
Malini M's update13 Feb 2018, 12:52
Reviewer Update
Thank you with regards to assisting in this matter. Hopefully it gets resolved as soon as possible.
MiWay Insurance
MiWay Insurance's reply13 Feb 2018, 13:08
Official

You are welcome! Thanks for the feedback.

Best regards,
The MiWay Team

MM
Malini M's update19 Feb 2018, 13:23
Reviewer Update
I am very disappointed in the outcome of the matter. Despite the witness to my accident indicating in a letter to Miway that she did see the door and side mirror to my car damaged, Miway still refuses to pay for my mirror. Miway decides to then interview the witness after my post on Hello Peter (almost a month after the incident took place) and they asked her questions like, "what was the lady wearing" and "how many centimetres was damage to the door from the window". The witness said that the lady who interviewed her from Miway made it out to seem as if she was lying.I find this appalling. Did Miway interview the lady who knocked my vehicle in a similar sort of manner? I find Miway tactics to avoid complete payment of 3rd party claims repulsive. I am glad that my insurance provider handles claims in a much more professional manner. If I knock into someone, I would want the person I inconvenienced to be fully compensated.
MiWay Insurance
MiWay Insurance's reply19 Feb 2018, 13:45
Official

We have passed your message on and someone will be in touch to assist you.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply19 Feb 2018, 15:54
Official

Thank you for your message, and for taking the time to write to us. We believe that Marietjie has since given you a call to explain the process to you. We await the signed documents from you in order to proceed with your claim against our client’s policy.

Please give us a call should you need any more help.

Best regards,
The MiWay Team