pathetic logs turn over

<p>So I've submitted a small claim. Replace ****** i pod. claim aprroved. two weeks later no pay out no claims card so i phone them and i get hold of guy one . we decided to use a deffernt method of payment and will need you to submit new forms. and claim forms. so i asked claim was approved more than a week ago told claims cand will come in the week whats going on with that. so im told no it wont be comming so who stole the claims card?</p> <p>so im asking why has no one contacted me on the change of plans im told it would have still happend so well i will find a new isurance compony</p>