pathetic handling of my claim

I have been a Miway client for 3 years and have kept my end of the contract meticulously and yet when I needed Miway to keep their end of the bargain they messing me around. I put in a claim on 09/04/2016 ref C723353, the assessment was done on the 13/04/2016. I have since then logged 5 calls following up on the claim with no joy ( all this time I must call they don't even bother to contact me) , I was promised a verdict on Friday, Friday was moved to Monday. Yesterday I again in my naivety I called in the morning following up on the request and was informed that I will get a response later in the day, I again called around 4 pm and was informed an email was sent urgently to the person dealing my claim and I would receive a call. lo and behold I still haven't received a verdict yet alone and courtesy call to at least give me feed back. funny enough yesterday they debited my account for the monthly installment yet no word on my claim. this is pathetic to say the least. I have never felt this belittled in my entire existence.