WJ
Wasela J
1 reviews | Active since Sept 2022
06 Sept 2022, 16:02
Pathetic customer service from the whole company
My husband was in an accident on 8 July 2022. A client of Miway knocked into my husband. Everything was done accordingly paperwork wise. The paperwork was submitted to Miway in August 2022. We submitted all documentation requested and yet Miway is still giving us the run around. Miway is a real pathetic and waste of your precious time as a insurance company. All they do is lie and talk bull**** to their clients. Please do provide me with feedback asap as I am not happy with this
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Replies (3)WJ
Wasela J's updateReviewer Update
06 Sept 2022, 16:15Then I receive another email from your pathetic company stating that you will not be assisting us and the case is closed. Like really now hey, you let us go through all this **** and then to end up saying you are not paying out. Hence the fact that I say you guys are pathetic and just tell your clients lies in order to get people to be insured with you, but what they don't know is that they are so cheap and pathetic and don't even speak about the people that works for them, OMW even worse. So I honestly don't even know why you guys are in this business in the first place when you cant even make your clients happy. I expect to have feedback by close of business by tomorrow 07/09/2022.
WJ
Wasela J's update06 Sept 2022, 16:15
Reviewer Update
Then I receive another email from your pathetic company stating that you will not be assisting us and the case is closed. Like really now hey, you let us go through all this **** and then to end up saying you are not paying out. Hence the fact that I say you guys are pathetic and just tell your clients lies in order to get people to be insured with you, but what they don't know is that they are so cheap and pathetic and don't even speak about the people that works for them, OMW even worse. So I honestly don't even know why you guys are in this business in the first place when you cant even make your clients happy. I expect to have feedback by close of business by tomorrow 07/09/2022.
MiWay Insurance's replyOfficial
06 Sept 2022, 16:37It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply06 Sept 2022, 16:37
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
The MiWay Team
WJ
Wasela J's updateReviewer Update
06 Sept 2022, 16:48Ai, the same **** different times????????????????? I have been hearing this whole day already that I will be receiving proper feedback from you guys. However, I have received a bull**** story from your company. I expect a MANAGER or DIRECTOR to contact me with regards to my complaint. If I do not receive proper feedback by close of business on 7 September 2022, I will be taking this matter further. We had to pay to get quotes for you and now you are not paying us out!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Please ensure that I do get a call from you guys at 8am in the morning and not a response via this platform. Thank you
WJ
Wasela J's update06 Sept 2022, 16:48
Reviewer Update
Ai, the same **** different times????????????????? I have been hearing this whole day already that I will be receiving proper feedback from you guys. However, I have received a bull**** story from your company. I expect a MANAGER or DIRECTOR to contact me with regards to my complaint. If I do not receive proper feedback by close of business on 7 September 2022, I will be taking this matter further. We had to pay to get quotes for you and now you are not paying us out!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Please ensure that I do get a call from you guys at 8am in the morning and not a response via this platform. Thank you