Pathetic customer service

The worst service I have ever received. My car has been booked in at Proline Autobody for almost a month, with pending approval and me having to call the insurer and service provider to make sure claim is approved. Now I am being told another 10 to 12 working days. So my car should be at the panel beaters 2month. Imagine the cost involved have to make use of Bolt services for 2month getting my son to school and then getting back to work and then the same thing in the afternoon. I am defeated cause what do they care. In the meantime your premium goes up and you do not skip one month of debit order. This is not service