Pathetic customer service

I am literally in tears out of frustration, my car has been with the panel beaters for the past month, I had to call up and down last week to get my claim approved, then I was told my claim was cancelled. I am late for work everyday, spend on Bolt services every day, I spend more on fuel than what I would normally do. No communication, nothing. What are we paying for then. We go through so much and to still l struggle with these insurance companies. Our debit orders goes off religiously but what do they car.