Pathetic customer service and attitude

I have recently experienced damage due to heavy rains , I have called a lodged a formal claim,I have been in communication who Kedibone whom is always too busy to take calls or reply to emails. i have spent hrs trying to get a hold her whilst being put on hold and left numerous messages.The assessor came out and confirmed the damage and yet again i had to call in to get an update because Miway does not have the common decency of keeping their customers in the loop. I have explained to Miway that i would appreciate a speedy response because the property is occupied by tenants and its costing me daily to find them alternate accommodation.<br> Yesterday after a week i was told that report was finalised and that i should assist by getting quotations which i have done and sent through this morning. Called in again and after 5 attempts i was not too happy with false promises of a returned call.I spoke to Tebogo finally whom advised me that they are too busy and that my claim will take longer , when asked to speak to a manger i was told that the manager is also too busy to speak to a loyal customer of 6 years .<br> Miway, things done their way.<br> i am really considering changing companies