Pathetic Customer Service

I have been phoning the Call Centre from Mid May to cancel my insurance as I have found cheaper insurance. Whenever I called in I was not given the chance to cancel as they always said that they were trying to better the quote. Towards the end of May when the same thing happened I demanded to speak to someone who would cancel it and was transferred to Kgothetso. He informed me that I needed to give one months notice. I had to abide as it was in the contract. I then enquired from him as to when the one month's notice would start as I had phoned numerous times earlier during the month to cancel. He told me that phone calls would be reviewed to ascertain the date and he would get back to me. I stressed to him that he had to get back to me so I would know when to start the new cover. It is now almost a month later and he hasn't responded. When I try to phone the Call Centre and leave messages he doesn't respond. Pathetic service now that I am leaving yet you guys were phoning me at least twice a day to keep me as a client. Learn to accept that someone would want to cancel their insurance and be decent about it and maintain the after customer service.