AC
Andrea C

1 reviews | Active since Aug 2012

16 Nov 2016, 13:14

Pathetic customer service

<p>I phoned MiWay on the 24/10/2016 at 16:49 to cancel my insurance.</p> <p> </p> <p>I provided them with a months notice to cancel my cover from the 1st of December 2016.</p> <p> </p> <p>However, subsequently I have tried to call them and to no avail! I have asked them to call me back via their website and have had no luck!</p> <p> </p> <p>I dont want this service anymore and I want to confirm that it has been cancelled per my original request!</p> <p>I dont want sales people trying to force and bully me into staying, its ********* and I deserve to have the right to choose what insurance company I want as I please since I work hard for my money and no one can force me to stay with an insurance company that cant even be bothered to pick up their phones!!!!</p> <p> </p>

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Replies (3)
AC
Andrea C's update16 Nov 2016, 13:53
Reviewer Update

Now Miway have sent me a complaint survey without even addressing the issue which still hasnt been dealt with!? How does that work??????????????????????? Disgusting service!!!

AC
Andrea C's update16 Nov 2016, 14:18
Reviewer Update

MMathapelo has called me and made my day! She was friendly and helpful and provided me with assurance that my policy has been cancelled efffective from the end of the month.

MiWay Insurance
MiWay Insurance's reply16 Nov 2016, 14:34
Official

Thanks for giving Mmathapelo a chance to step in and assist you.

Best regards,
The MiWay Team