Pathetic Customer service

Absolutely Terrible customer Service Experience... It's been 3 weeks and i have not got any feedback regarding my claim... Why should i continue paying this service provider when they are unable to provide me with a service.... I need my car sorted out and nobody contacts me with feedback... The Sad part is they promise you the world when they offer you the insurance... Getting a good premium is not all it... Getting customer service in times of a Crisis that is what we pay insurance for isn't it??? Really pathetic service... i wouldn't refer them to anybody... honestly don't think i would be continuing with them in the near future... I've been with them almost 4 years... I've never had an incident this is the first one where some idiot smashes into my new car by running a red robot.... Dissatisfied Disappointed Frustrated customer.. Kirshen ***