1 reviews | Active since Jun 2015
Pathetic claims service
<p>Lodged a claim 16 days ago on 12 Dec. Not a single representative from Miway has contacted me in 16 days. The only time I spoke to a Miway representative was when I phoned them. Assessment and replacement quote was sent through to them 1 day after I lodged my claim, I phoned them 4 times and everytime I was promised that the representative dealing with my claim would phone me back....I never received a phone call back. I phoned my representative 8 times, to no avail, I sent her an email and Ive sent an email to Miway's info email address, havent received an email from either back yet. This is the most pathetic claims service I have ever received from an insurance company. Claim ref nr: C802485</p>
Thanks for bringing this to our attention, we will look into this and get someone to assist you.
Best regards,
The MiWay Team
Thanks for bringing this to our attention, we will look into this and get someone to assist you.
Best regards,
The MiWay Team
Apologies for the delays you experience on your claim. Lerato has since been in contact to explain the claim process in more detail and further advised that the damage report received needs to be verified with the service provider who supp**** it. Unfortunately contact with them has been unsuccessful. We believe that the said service provide is due to open on the 3rd of January 2017. We urge you to get in touch if you need further assistance!
Best regards,
The MiWay Team
Apologies for the delays you experience on your claim. Lerato has since been in contact to explain the claim process in more detail and further advised that the damage report received needs to be verified with the service provider who supp**** it. Unfortunately contact with them has been unsuccessful. We believe that the said service provide is due to open on the 3rd of January 2017. We urge you to get in touch if you need further assistance!
Best regards,
The MiWay Team