Pathetic call waiting times

I had called the call centre for the past 3 days now and had left call back request but never been called(why introduce a service if u cant use it)..whenever you call you must be rest assured that you will have to wait on the line for a minimum of 5 minutes in the morning and about 10 in the afternoon to speak to client services. <br> All I want to do is to cancel my Nedbank credit card from their debt protect insurance as it is paid up, but now it seems like I will have to cancel even the other credit card and revert to bank's native insurance as it doesn't make sense to save money on the premiums but spent that saved money on the telephone bills.<br> I want midebt protect policy cancelled.<br> Policy number:***6