PATHETIC BAD SERVICE!

C137480

Good day, my mother's car broke down on the 21st of march. She called miway and she was instructed to get a mechanic to confirm if the problem was not baterry related, she followed the instruction and the mechanic confirmed the problem was not battery related. The car was towed on the 23rd March and she was told the car was being taken to vryburg for assessments, only to find out that the car was taken to Kimberly without her knowledge and consent.

On the 26th march she was given a courtesy car for 30 days . She has been calling every week since the car was taken to get an update on the car but the miway agents have been either telling her they have no update on the car or they make her hold forever on the phone till it goes off. A month later The appointed assessor ( mr Johan) only gets back to her today (21 April 2021) and told her he cannot get information from the company where the car was towed to in kimberly regarding the car (he said he was calling from Bloemfontein).She is then told that she has to return the courtesy car or she will incurre expenses should she not. She is disabled and can not get from A to B without a car.. it is a shame how some claims are not prioritized. My mother is disabled, she has no idea where her car is.. she calls her calls are never returned and now she is told she should return then courtesy car! Please do something about this ASAP